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Avaya Aura Contact Center

Latest Release: 7.1.2 (September 2021)

Release 7.1.1

Avaya Aura Contact Center Release 7.1.1 was made generally available in October 2020. This is the latest release of Avaya Aura Contact Center and is recommended for new development.

IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they may cause the servers' configurations to become irretrievably corrupted.
IMPORTANT The following end of support dates have been announced:
  • Release 7.1: April 19, 2021
  • Release 7.1.1: February 28, 2022
Additional information about the end of sale and end of support dates can be found here.
Overview Downloads

New in Release 7.1.1

APIs and SDKs

  • Contact Control Service Java SDK has been updated and reissued.
  • CCMS Programming APIs RTD, RSM and HDX SDKs have been updated and reissued.

Product Features

Avaya Aura Contact Center Release 7.1.1 includes the following new and enhanced features. Detailed information about what's new in the release can be found in Chapter 2 of the Overview and Specification guide, available for download under the Downloads - Product Overview tab:

  • Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers
  • Support for up to 1,500 applications in SIP deployments
  • Interoperability with Avaya Workplace Client version 3.9 and 3.11 for Windows and Android
  • Interoperability with the Avaya Workplace VDI client 3.0 SP3
  • Interoperability with Avaya Aura platform 8.1.2 and 8.1.3, Avaya Experience Portal 7.2.3 and 8.0, and Avaya Workforce Optimization 15.2.1 and 15.2.2

Release history

Generally Available

End of Support March 2020 (view notice)

End of Support June 2017 (view notice)

End of Support (Earlier Releases) (view notice)

Release & Overview Information Contact Control Service SDKs Open Interfaces (SOA Web Services) CCMS Programming APIs Enterprise Web Chat CCMM Web Communications Toolkit CCT .Net API Historical Reporting Database Headset Interface API

Release Information

Product Overview Information

The following versions of SDKs and other developer resources should be used with the Avaya Aura Contact Center Release 7.1.1:

Developer Documentation

The following versions of SDKs and other developer resources should be used with the Avaya Aura Contact Center Release 7.1.1:

Contact Center Manager Server (CCMS) Open Interfaces

Contact Center Manager Administration (CCMA) Open Interfaces

Contact Center Multimedia (CCMM) Open Interfaces

Communication Control Toolkit (CCT) Open Interfaces

Email Open Interfaces

The following versions of SDKs and other developer resources should be used with the Avaya Aura Contact Center Release 7.1.1:

Real-time Data (RTD) API

Real-time Statistics Multicast (RSM) Interface

Host Data Exchange (HDX) API

JDBC, Windows and UNIX ODBC drivers are available from InterSystems Cache.

To be able to use third-party headsets with Agent Desktop deployed in embedded softphone mode, the Headset Interface DLL must be registered on the client machine. To register the DLL, extract and install the MSI file below onto the client machine.