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Avaya Aura Contact Center

Latest Release: 7.1.2 (September 2021)

Release 6.0

Avaya Aura Contact Center Release 6.0 was made generally available in July 2010; Service Pack 2 was issued in November 2010. This is NOT the latest Contact Center release and is out of support. The latest release is recommended for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: June 13, 2016
  • End of support: June 13, 2017
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Aura Contact Center.
Overview Downloads

Features in the new release

Release 6.0 is the first release of Avaya Aura Contact Center. For information about the release,see the Overview and New in this Release guides, available under the Downloads - Release Information tab.

Release history

Generally Available

End of Support March 2020 (view notice)

End of Support June 2017 (view notice)

End of Support (Earlier Releases) (view notice)

Release Information Open Interfaces (SOA Web Services) SDK Downloads CCMS Programming API SDK Downloads CCMM Web Communications Toolkit Downloads CCT .NET APIs SDK Downloads Historical Reporting Databases

Release 6.0 is the first release of Avaya Aura Contact Center. For information about the release, see:

Contact Center Manager Server (CCMS) Open Interfaces

Contact Center Manager Administration (CCMA) Open Interfaces

The Open Interfaces CCMA Web Services SDK was not issued with Avaya Aura Contact Center Release 6.0. However, a new version of the SDK was issued with Avaya Aura Contact Center Release 6.1

Contact Center Multimedia (CCMM) Open Interfaces

The Avaya Aura Contact Center Open Interfaces CCMM Outbound Web Services SDK was not issued for Release 6.0. However, a new version of the SDK was issued with Avaya Aura Contact Center Release 6.1

Communication Control Toolkit (CCT) Open Interfaces

ODBC drivers are available from InterSystems Cache.