Avaya Enterprise Cloud


Avaya Enterprise Cloud combines Avaya UCaaS (Unified Communications as a Service) and Avaya CCaaS (Contact Center as a Service) in a dedicated cloud deployment option for enterprises seeking a feature-rich, cloud-enabled unified communications and/or high-capacity contact center environment without large upfront expenses or limitation when and what they can deploy. Avaya Enterprise Cloud - an all-in-one dedicated cloud communications solution hosted in secure Microsoft Azure – enables enterprises and organizations around the world to create unmatched effortless and complete customer and employee experiences. Avaya provides a seamless, advanced, and cloud experience with a unique programmatic transformation approach utilizing existing logic and routing to maintain business continuity.

Integrations are presented on Avaya's security edge via Session Border Controllers and Applications Delivery Controllers.


  • All-in-one Avaya Unified Communications (UC) and Contact Center (CC) capabilities delivered via dedicated instance
  • Pay-per-user (UCaaS) and pay-per agent (CCaaS) model with flexible upward scaling options
  • Always-on/up-to-date cloud capabilities for ease of modernization and continuing innovation
  • Enterprise-grade security standards, reliability, compliance, built-in disaster recovery, and high service availability
  • Multiple Microsoft Azure availability zones help address data privacy / sovereignty needs by maintaining required data locality
  • Predictable cost and reduced complexity and risk through a shift from CAPEX to OPEX business model
  • Highly automated standard dedicated cloud option for expedited speed-to-value
  • Secure and dedicated virtual cloud instance with end-to-end security and built-in recovery measures
  • Self-service and user management via intuitive admin portal
  • SIP end-to-end private cloud solution
  • Based on the Avaya Aura platform
  • PCI and HIPAA compliant solutions
  • Supports SIP-based Media Recording standard (SIPREC - RFC 6341)
  • Latest Avaya software versions


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