Avaya Analytics 4.1.2 introduced the following new and enhanced features:

• Enhancements to real-time and historical reporting including Agents States by Routing Services (Real Time), Pending State and Duration, Real-Time Routing Service Performance by Group, Dimensions Included on Pump-Up, SLA Reporting on Calls Routed into the CC from IVR, SAML-based Authorization for Historical Reporting, and enhanced Call Profile report for historical reporting
• Added pre-staging (downloading and preloading) of CSP and Analytics software images outside maintenance window

For more information about the features in this release, see the Release Notes available for download under the Downloads tab.

Avaya Analytics 4.1.1 introduced the following new and enhanced features:

• Introduced Avaya Analytics WebSocket Real Time Open Interface
• Approval and reject outgoing emails reporting for both real time and historical data
• Added historical reporting for routing service groups and historical call profile reports
• User password change
• Enhancements to Avaya Analytics CSV File for WFO Integration
• Enhancements to Full Database Backup
• Analytics Disaster Recovery (DR) Monitoring Tool
• EASG-Based Authentication of Web Administrative Interfaces for historical data
• Support for upscaling Avaya Analytics
• Improvements to the Avaya Analytics deployment Excel spreadsheet
• Support for Cylance Antivirus and malware scanning
• Support for VMware ESXi 7.0, VMware vMotion during maintenance windows, Common Services 1.2, and MicroStrategy 2020 Update 4

For more information about the features in this release, see the Release Notes available for download under the Downloads tab.

There are no new features in this release.

Avaya Analytics 4.1 introduced the following new and enhanced features:

• Migration from Avaya Analytics 3.7.0.2 to Analytics 4.1
• Ability to upgrade the Avaya Analytics component before the Avaya Oceana component
• Lower hardware footprint
• Security hardening
• Avaya Ready Now Cloud deployment support
• Improvements to the Avaya Analytics Deployment Excel Spreadsheet
• Ability to archive, export and preserve custom historical reports during upgrades
• Enhancements to various reporting functions
• Improved user limits for Real Time Dashboard and View creation
• Real Time support for Channel State icons and G14 Localization of all static data
• Enhanced logging option menu items
• Ability to eliminate zero row storage

For more information about the features in this release, see the Release Notes available for download under the Downloads tab.