Avaya Analytics for Oceana is a modular and extensible analytics and reporting platform that provides reporting of business measures. Avaya Analytics for Oceana supplies real-time and historical reporting for the Avaya Oceana solution. It will report across all channels supported by the Avaya Oceana solution such as Voice, Chat, Email, SMS and Video. The current version of Avaya Oceana Solution with Avaya Analytics should be used for all new development opportunities.

• Real-time, Historical Oceana Reporting
• Reports by Agent, Channel, Routing Service
• Open, Extensible Framework
• Contact Detail Reporting
• Advanced Ad Hoc Reporting
• Support Advantage Preferred, Upgrade Advantage included

Related Resources on DevConnect

• Avaya Oceana Solution
• Avaya Breeze Platform

Other Resources from Avaya

• Avaya Analytics on Avaya Support