Overview

DevConnect members may use an Avaya Single Sign On (SSO) ID or a DevConnect ID to access the DevConnect portal. Avaya SSO IDs will be purged from the system after 90 days of inactivity, requiring users to request another SSO ID for access. DevConnect IDs do not expire. If users expect their portal visits to fall outside of the 90-day interval, DevConnect recommends choosing a DevConnect ID to help ensure uninterupted portal access.

• Instructions for requesting an Avaya SSO ID can be found here
• Requests for Avaya SSO IDs are done through the Avaya OneCare portal
• DevConnect members should select "No-relationship user" when requesting an Avaya SSO ID
• First-time requests for Avaya SSO IDs require company administrator approval before access is granted

SSO Login Procedures

The following are the steps required in the Avaya SSO sign-on process.

Enter the full email address associated with your Avaya SSO account, e.g., john.doe@avaya.com.

Click Next.

Enter your password, and click "Sign On".

The next time you attempt to log into the portal, the browser may remember your email address. Your initial prompt will look like this:

Click beside the email address to proceed to the password prompt.

Troubleshooting

Scenario 1 - Incorrect email / password

In the case of an incorrect password, the system will prompt you to re-enter the password.

If the wrong email address was entered, refresh the browser page using the browser tools and start the Avaya SSO login sequence again. Click the "Use another account" link to enter the correct email associated with your Avaya SSO account.

Scenario 2 - SSO Login processing error

Click "Login" in the blue bar, and then "SSO Login" in the pop-up window to repeat the login sequence. Typically, the second attempt through the login sequence will work. If the system continues to loop through the login process without success, clear the cookies in your browser and re-attempt the login.

Scenario 3 - Page access error

You may see this page when an error occurs during the login process. Note that the blue bar at the top of the page indicates that you are logged in. The error page was incorrectly displayed and you may navigate to the page, or click the source URL you used (e.g., from email), and the appropriate page should open in another browser window.