The Agent API and Event SDK were reissued with Proactive Contact Release 5.2.0.2. For more information, see the Agent API Release Notes and Release Notes for Event SDK under the Downloads tab.

Agent API

The Agent API issued with Proactive Contact Release 5.2 contains a number of fixes, but no new features or enhancements. For more information, see the Agent API Release Notes under the Downloads tab.

Event SDK

See the Release Notes for Event SDK, available under the Downloads tab.

Other New Features

Proactive Contact Release 5.2 includes the following new and enhanced features:

• Support for Avayatized Red Hat Enterprise Linux version 6.9
• Support for Transport Layer Security (TLS) 1.2 connections between the dialer server and the clients including high ciphers
• Introduces a unique call-id on the ISDN and H.323 trunks when using the PG230 trunks enabling SIP Recording (SIPREC)
• Introduces deployment of custom certificate into Proactive Contact system including Dialer, Supervisor, Agent, and Event SDK
• Support for Azul JDK 1.8 and JacORB 3.2, WebLM 7.1.0, and Tomcat 9.0
• Integrates Enhanced Access Security Gateway to improve remote access security
• Includes updated area code mapping tables for the United States and Canada

For a full list of new features in the release 5.2, see Chapter 2 of the Avaya Proactive Contact Overview and Specification, available under the Downloads tab.