Release 7.3 Feature Pack 10

There were no new features included in this release.

Service Pack 7.3.9 includes the following enhancements:

• Added support for SNMP v3 protocol for IC Alarm server.
• Enhancements to logging mechanism for CSPortal.
• Improvements to inter-domain single-step conferences.
• Support for Switch to Caller and Logout in Wrapup features for Siebel.
• Interoperability with Avaya Aura platform 8.1.2 and 8.1.3 and Avaya CMS 19.0.

See the Releases Notes for a full list of new features.

Service Pack 7.3.8 includes the following enhancements:

• Interoperability with Avaya Aura platform 8.0 and Avaya CMS 18.1.

See the Releases Notes for a full list of new features.

There were no new features included in this release.

Release 7.3 Feature Pack 6

Service Pack 7.3.6 includes the following enhancements:

• Introduced the ability to filter pools by tenant for outbound emails on Avaya Agent Rich Client.

See the Releases Notes for a full list of new features.

Service Pack 7.3.5 includes the following enhancements:

• For Avaya Interaction Center-Siebel integrations, the EDU field {ucid} is pushed to Siebel via the OnCallIncoming, OnNewWorkItem, and OnCallConnect events.
• Support for chat pop-out/pop-in and tabbed chat.
• Chat notification enhancements.
• Multiple supervisor support for Avaya Agent Rich Client.
• OpenSSL upgrade to 1.0.x - the default protocol for SSL is TLS 1.2 and the SSLv3 protocol is no longer supported.
• Blind transfer of chat supported to Queue and VirtualQueues.
• Log archiver enhancements.
• Failed login attempts are now monitored and notified via alarms.
• Estimated wait time is presented to customers when non-Business Advocate chats are routed to queue.

See the Releases Notes for a full list of new features.

Service Pack 7.3.4 includes the following upgrades:

• Interoperability with Avaya Aura 7.0,
• Java upgrade to version 8.
• Tomcat upgrade to version 8.
• JavaMail upgrade.

See the Releases Notes for a full list of new features.

Feature Pack 7.3.3 includes the following new and enhanced features:

• CSPortal WebAPI includes fully RESTful Chat API and the following new features: customer account, survey, join us, EWT for chat, multi-tab browser support for chat, proactive chat and mobile application support.
• Email filter tool to test regular expression strings provided as email filters.
• SSL support for SMTP (outbound) and SMTP authentication.
• Support for VMware 5.5 ESXi (WIN) and VMware VDI (HORIZON VIEW 6).
• Support for Oracle 12.1 database, Windows 8.1, Windows 2012 Server R2 and IIS8.

See the Releases Notes for a full list of new features.

Release 7.3 Feature Pack 2

Feature Pack 7.3.2 includes the following new and enhanced features:

• CSPortal WebAPI: for more information, see the CSPortal WebAPI SDK guide available under the Downloads - CSPortal WebAPI tab.
• Web chat user interface
• Selective download of Templates based on Admin configuration
• SIP endpoint support
• Enhanced email migration tool
• Support for adding multiple attachments to an email
• For information about other new features, see the Avaya Interaction Center Feature Pack Release Notes, Release 7.3.2, available under the Downloads -> Release Information tab.

The initial Avaya Interaction Center 7.3 release introduced the following new and enhanced features:

• Windows 7 64-bit support
• No Autoconnect after Consult cancel
• Restrict the retries by WACD on requesting the WAA to qualify a task when no agent is logged into IC
• Enhanced ASIS to read IC group properties without restart
• Adding UUID and ALIAS of TS in EDU for IVR application
• HttpVOX and VOX support TS. TransferExVDU method
• Vox Server to handle extension numbers in excess of 2^31
• Monitoring IVR extension using *v assignment
• Indication by WACD about invalid email requalification attempts
• Disable 'Ready/NotReady' button if agent has not logged into any channel l for IC Siebel
• Avaya Interaction Center integration with LDAP
• SSL Enabled communication between HTTPConnector Server and Dialog Designer 5.1
• Windows 7 support
• HTML Editor Replacement for Avaya Agent Rich Client
• Time in Email Template Flexible to Allow 24 or 12 hour format
• Support for Siebel 7.8.2.13
• SNMP-MIB enhancement
• Ability to enter E-Mail display name in IC Manager
• Options to set column width, size and location of chat task-list in IC agent
• Service Class OWT data in OA reports
• Workflow Server Modification for Dynamic Queue Contact Entry
• Workflow Server enhanced to handle large number of Workflow channel assignments
• Chat Typing Status Support
• Synchronization between Siebel toolbar and Hard phone
• WebAdmin Page Cancel Task with Specified Status
• TSA Server enhanced for Extended UUI Data Support