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Avaya Experience Portal

Latest Release: 8.1.2 (October 2022)

Release 7.1

Avaya Experience Portal Release 7.1 was made generally available in May 2016. This is not the latest release of Experience Portal; the latest release is recommended for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: December 8, 2020
  • End of support: December 8, 2021
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest Avaya Experience Portal release.
Overview Downloads

Features in the new release

Experience Portal Release 7.1 includes the following new and enhanced features:

  • Mobile Web support, including support for HTML applications created using Orchestration Designer and support for HTML application type in Management Web Services.
  • Support for cross-channel converstaions.
  • Licensing enhancements.
  • Avaya Breeze™ integration.
  • Ability to store conversation data for non-SMS applications.
  • Single sign-on through Avaya Aura System Manager integration.
  • EPM user account locking enhancements.
  • Support for confirmation for deletion of a configuration application variable file.
  • New Trending by option report available from the Contact Summary (Filters) page.
  • Support for Primary EPM, Auxiliary EPM, MPP and Single server third-party signed security certificates.

Release history

Generally Available

End of Support Dec. 2021 (view notice)

End of Support Dec. 2013 (view notice)

End of Support - Earlier Releases (view notice)

Release and Overview Information Product Documentation Developer Resources

Release Information

Product Overview

The Experience Portal Documentation Library is a collection of information covering the following topics:

  • Upgrading to Avaya Experience Portal 7.1
  • Avaya Experience Portal Events and Associated Alarms
  • Avaya Experience Portal Web Interface Page Reference
  • Administering Avaya Experience Portal
  • Implementing Avaya Experience Portal on a single server
  • Implementing Avaya Experience Portal on multiple servers
  • Avaya Experience Portal Security White Paper
  • Troubleshooting Avaya Experience Portal
  • Deploying Avaya Experience Portal in an Avaya Customer Experience Virtualized Environment

The Documentation Libraries and additional documentation for Experience Portal Release 7.1.x are available for download from Avaya Support.

Application Logging, Application Interface and Management Interface Web Services.

See Chapters 23, 24 and 26 of the administration guide for programming information, WSDL, etc.

Speech Applications