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Avaya Client SDK

< Back to Package Overview

Request Avaya Co-Browsing Session

Using the SharingServices Package, the Customer can request Avaya Co-Browsing session.

To request Avaya Co-Browsing session, you must complete the following activities.

  • Register Request Session Callbacks
  • Request Session

Register Request Session Callbacks

You must register onSuccess and onFailure callbacks. The onSuccess callback is called to report that Avaya Co-Browsing session is created successfully. The onFailure callback is called to report a failure in request session. 

    var onSuccess = function (data) {
        // Called to report co-browsing session
        // has been created successfully
        // Add code here to notify agent 
    };

    var onFailure = function (error) {
        // Called to report failure in request session
        // Add code here to notify agent
    };

Request Session

To request a Avaya Co-Browsing session, you must provide customer name. Email and locale are optional. 

    _cbinstance.requestSession(name, locale).then(onSuccess.bind(this), onFailure);