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Marking During Avaya Co-Browsing Session
Using the SharingServices Package, the Customer can use the marker feature during active Avaya Co-Browsing session.
To enable marker feature, you must complete the following activities.
To disable marker feature, you must complete the following activities.
To set marker color, you must complete the following activities.
To clear all customer markers on the Co-Browse enabled webpage
- Clear All Customer Markers
To Hide all agent markers on the Co-Browse enabled webpage
To UnHide all agent markers on the Co-Browse enabled webpage
To Hide all customer markers on the Co-Browse enabled webpage
- Hide All Customer Markers
To UnHide all customer markers on the Co-Browse enabled webpage
- UnHide All Customer Markers
Enable Marker
Call enableMarker() method to enable the marker feature. By default the Marker feature is disabled.
_cbinstance.enableMarker();
Disable Marker
Call disableMarker() method to disable the Marker feature.
_cbinstance.disableMarker();
Set Marker Color
To set color of marked text. The default value is red.
_cbinstance.setMarkerColor(color);
Clear All Customer Markers
Call clearAllMarkers() method to clear all the customer markers on the marked text on the Co-Browse enabled webpage
_cbinstance.clearAllMarkers();
Note - Single click on a specific customer marker removes it from the webpage.
Hide All Agent Markers
Call hideAllAgentMarkers() method to hide all agent markers on the Co-Browse enabled webpage.
_cbinstance.hideAllAgentMarkers();
unHide All Agent Markers
Call unHideAllAgentMarkers() method to unhide all agent markers on the Co-Browse enabled webpage.
_cbinstance.unHideAllAgentMarkers();
Hide All Customer Markers
Call hideAllCustomerMarkers() method to hide all customer markers on the Co-Browse enabled webpage.
_cbinstance.hideAllCustomerMarkers();
unHide All Customer Markers
Call unHideAllCustomerMarkers() method to unhide all customer markers on the Co-Browse enabled webpage.
Note:Mouse double click for text selection to mark the selected text is not supported.
_cbinstance.unHideAllCustomerMarkers();
