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Request Avaya Co-Browsing Session Control
Using the SharingServices Package, the Agent can request for control of active Avaya Co-Browsing session.
To request Avaya Co-Browsing session control, you must complete the following activities.
- Register Request Avaya Co-Browsing Session Control Callbacks
- Request Control
Register Request Avaya Co-Browsing Session Control Callbacks
You must register onSuccess and onFailure callbacks. The onSuccess callback is called to report that the Agent has requested
control of Avaya Co-Browsing Session.The onFailure callback is called to report a failure in requesting Avaya Co-Browsing session control.
var onSuccess = function (data) {
// Called to report agent has requested
// control of Co-Browsing Session
// Add code here to notify agent
};
var onFailure = function (error) {
// Called to report failure in
// request co-browsing session control
// Add code here to notify agent
};
Request Control
Call requestControl() method to request Avaya Co-Browsing Session Control. Customer gets notification to grant or deny Avaya Co-Browsing Session Control.
_cbinstance.requestControl().then(onSuccess, onFailure);
