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Tutorials

Customer Management Service Tutorial

Overview

For example, to return a Customer Journey, instantiate the Customer Management Service Connection with following code:

var _csconfig = new AvayaDataStoreClient.Config.CsConfiguration();
_csconfig.isGuest = guestUsage;
if (!guestUsage){
    var token = $('#token').val();
    _csconfig.serverInfo.token = token;
}
_csconfig.serverInfo.hostName = clusterIP;
_csconfig.serverInfo.isSecure = false;
_csconfig.enabled = true;

var _customerManagementClient = new AvayaDataStoreClient(_csconfig);
var _cminstance = _customerManagementClient.createDataStoreService(_csconfig,'CustomerManagement');

SDK operations

An example of the Get Customer Journey Operation is detailed below:

Get Customer Journey

Get Customer Journey from work request id

JS file:

var workReqId = $('#workReqId').val();
_cminstance.getCustomerJourney(workReqId);

//etc

HTML template:

//index.html

//Settings panel



// display div for the required operation(s)

    
Get Customer Journey
        
    
        Get Customer Journey »
    

Sample Application

The Sample Application Client included allows a user to verify that a Data Store instance has been set up correctly for the Customer Management Service. All API operations supported by the Customer Management Service can be executed using the sample client provided. The client is a standalone HTML/JavaScript implementation of the Customer Management Service APIs in the Data Store SDK. It can be opened by double clicking on index.html beneath the Customer Management sample directory.

Context Store Tutorial

Overview

For example, to save a context to the Context Store, instantiate the Context Store Connection with following code:

var _csconfig = new AvayaDataStoreClient.Config.CsConfiguration();
_csconfig.isGuest = guestUsage;
if (!guestUsage){
    var token = $('#token').val();
    _csconfig.serverInfo.token = token;
}
_csconfig.serverInfo.hostName = clusterIP;
_csconfig.serverInfo.isSecure = false;
_csconfig.enabled = true;

var _contextStoreClient = new AvayaDataStoreClient(_csconfig);
var _csinstance = _contextStoreClient.createDataStoreService(_csconfig,'ContextStore');

SDK operations

An example of the Create Context Operation is detailed below:

Create Context

ServiceResponse response = contextStore.postContext(context, lease,sid, aliasId(s),rid, touchpoint); Post a Context object to Context Store. The Context will expire after a specified lease period. Given aliasId(s) will be assigned to the Context (up to three aliasIds per Context)

JS file:

var contextId   =  $('#workReqId').val();
var sid         =  $('#sid').val();
var rid         =  $('#rid').val();
var touchpoint  =  $('#touchpoint').val();
var lease       =  $('#lease').val();
var rules       =  $('#rules').val();
var shortId     =  $('#shortId').val();
var data        = '{"contextId":"ABC”,"data":{"key1_name":"value1_data","key2_name":"value2_data"}}';

_csinstance.createContext(data, sid, rid, touchpoint,lease,rules,shortId);

//etc

HTML template:

//index.html

//Settings panel



// display div for the required operation(s)

    
Create Context
        
        
        
        
        
        
        
    
        Create Context »
    

Sample Application

The Sample Application Client included allows a user to verify that a Data Store instance has been set up correctly for the Context Store Service. All API operations supported by the Context Store Service can be executed using the sample client provided. The client is a standalone HTML/JavaScript implementation of the Context Store APIs in the Data Store SDK. It can be opened by double clicking on index.html beneath the Context Store sample directory.

Customer Journey Service Tutorial

Overview

For example, to return a Customer Journey, instantiate the Customer Journey Service Connection with following code:

var _csconfig = new AvayaDataStoreClient.Config.CsConfiguration();
_csconfig.isGuest = guestUsage;
if (!guestUsage){
    var token = $('#token').val();
    _csconfig.serverInfo.token = token;
}
_csconfig.serverInfo.hostName = clusterIP;
_csconfig.serverInfo.isSecure = false;
_csconfig.enabled = true;

var _customerJourneyClient = new AvayaDataStoreClient(_csconfig);
var _cminstance = _customerJourneyClient.createDataStoreService(_csconfig, 'CustomerJourney');

SDK operations

An example of the Get Customer Journey Operation is detailed below:

Get Customer Journey

Get Customer Journey via customer id

JS file:

var customerId = $('#customerId').val();
_cminstance.getCustomerJourney(customerId);

//etc

HTML template:

//index.html

//Settings panel



// display div for the required operation(s)

    
Get Customer Journey
        
    
        Get Customer Journey »
    

Sample Application

The Sample Application Client included allows a user to verify that a Data Store instance has been set up correctly for the Customer Journey Service. All API operations supported by the Customer Journey Service can be executed using the sample client provided. The client is a standalone HTML/JavaScript implementation of the Customer Journey Service APIs in the Data Store SDK. It can be opened by double clicking on index.html beneath the Customer Journey sample directory.