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Working with the API
Initialization
Initializing the Customer Interaction Utilities Services Client SDK package for JavaScript simply requires creating a new Client SDK object when your web application launches i.e. window.onLoad or document.ready()
var client = new AvayaCustomerInteractionUtilitiesClient(acconfig);
var _agentControllerClient = new AvayaCustomerInteractionUtilitiesClient(acconfig);
_agentControllerClient.registerlogger(window.console);
client = _agentControllerClient.createCustomerInteractionUtilitiesService(acconfig);
A configuration object (see below) is used to instruct the Client SDK on how it will communicate with back-end services.
Configuring the SDK
Example Configuration Object
In the following example, the configuration object contains configuration details.
var acconfig = new AvayaCustomerInteractionUtilitiesClient.Config.AcConfiguration();
acconfig.enabled = true;
acconfig.isGuest = true;
acconfig.serverInfo.token = token;
acconfig.serverInfo.hostName = clusterIP;
acconfig.serverInfo.isSecure = false;
Configuration Options
| Name |
Type |
Default Value |
Description |
| enabled |
boolean |
true |
Set this to true to enable the Services. |
| isGuest |
boolean |
true |
Set to false if authentication is required for Provider to communicate with back end service. |
| serverInfo.hostName |
string |
'' |
The server's host name. This may by a fully qualified domain name or an IP address. |
| serverInfo.isSecure |
boolean |
false |
Used to determine if security is to be used for the connection to the server. |
| serverInfo.tokens |
string |
'' |
Customer Interaction Utilities does not support authentication. |
