Avaya Client SDK

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Adding support for multimedia messages

The messaging service API provides instant messaging functionality to the client application. It deals with retrieving data from the server, managing and performing business logic on this data and finally, presenting it to the UI layer. This API attempts to use closures where possible.

  • Network connectivity
  • Query messaging capabilities (from the AMM server)
  • Query/start conversations
  • Send messages (with attachments)
  • Mark messages as read
  • Query/invite conversation participants
  • Leave conversations
  • IM address validation

Most of the API calls allow a listener to pass in to handle success or fail.

MessagingService Capabilities

MessagingService supports different features based on its type. To recognize whether the feature is available or not, you need to check the appropriate capability. UI elements should be enabled, disabled or hidden depending on these capabilities. Such capabilities exist at the MessagingService level:

Capability Conditions Required API to check the capability
Create Conversation The Client is connected to the messaging server. getCreateConversationCapability
Remove Conversation The Conversation is in the draft state. getRemoveConversationCapability
Retrieve Conversation The Client is connected to the messaging server. The messaging server supports Retrieve. getRetrieveConversationCapability
Search Conversation The Client is connected to the messaging server. The messaging server supports Search. getSearchConversationCapability
Update Refresh Mode The Client is connected to the messaging server. The messaging server supports changing the refresh mode. getUpdateRefreshModeCapability
Validate Participant Addresses The Client is connected to the messaging server. The messaging server supports validation of participant addresses. getValidateParticipantAddressesCapability
Automatically Update Last Access Time The Client is connected to the messaging server. The messaging server supports automatic update of conversation last access timestamps. getAutomaticallyUpdateLastAccessTimeCapability

Initializing and Configuring the MessagingService

The MessagingService object is obtained from the Client SDK User object. The UserConfiguration object is used to define the services that are available to the end users of your application. Each service is configured individually. Its configuration is stored in a dedicated object referenced from the UserConfiguration object.

Note: More information on service configuration can be found in the article Configuring the SDK.

Start by obtaining any existing service configuration:

AMMConfiguration  ammConfiguration = userConfiguration.getAMMConfiguration();

Enable the service and configure the AMM parameters supplied by your administrator:

ammConfiguration.setEnabled(true);

ServerInfo serverInfo = new ServerInfo("",
    "",
    TLS);   // True if connection to the server is required to be secure;

ammConfiguration.setServerInfo(serverInfo);

//the poll refresh interval in minutes
ammConfiguration.setPollIntervalInMinutes(0);

Valid username and password are required to successfully register to the AMM server. The password required for the AMM service is not defined as a part of the service configuration. Passwords are requested by and communicated to the Client SDK using the CredentialProvider interface:

ammConfiguration.setCredentialProvider(messagingCredentialProvider);

And finally, save your configuration back to your UserConfiguration object.

userConfiguration.setAMMConfiguration(ammConfiguration);

Note: More information on how to manage passwords using CredentialProvider can be found in the article Working with Credentials.

After you instantiate and set up required configuration objects, now you are ready to create User and then call the start() method of your User to start all services. Then you can get MessagingService for its further usage:

MessagingService messagingService = mUser.getMessagingService();

Conversation Capabilities

These capabilities exist on the Client SDK Conversation object:

Capability Conditions Required API to check the capability
Create Message The Client is connected to the messaging server. The Conversation is in the draft state and has been started, or the Conversation is in the published state. getCreateMessageCapability
MarkAllContentAsRead The Client is connected to the messaging server. The messaging server supports marking all content in the conversation as read. The Conversation is published. getMarkAllContentAsReadCapability
Update Subject The Client is connected to the messaging server. The messaging server supports changing the subject of the Conversation. The Conversation is active. The Conversation is either draft or published. getUpdateSubjectCapability
Update Last Access Time Capability The Client is connected to the messaging server. The messaging server supports changing the LastAccessTime of the Conversation. The Conversation is published. getUpdateLastAccessTimeCapability
Leave The Client is connected to the messaging server. The Conversation is in the published state. getLeaveCapability
Add Participants The Client is connected to the messaging server. The Conversation is active. The Conversation is either draft or published. getAddParticipantsCapability
Remove Participants The Conversation is in the draft state. getRemoveParticipantsCapability
Update Sensitivity The Conversation is in the draft state. getUpdateSensitivityCapability
Older Content The Client is connected to the messaging server. The Conversation is published. getOlderContentCapability
Start The Conversation is in the draft state and has not yet been started. getStartCapability
Remove The Conversation is in the draft state. getRemoveCapability

Retrieval of active conversations

The retrieveActiveConversations() method retrieves the dynamically updated collection of conversations that are associated with the currently logged in user. Normally, the client application will only need to call this method once to install a watcher object to monitor the initial download of conversations and then continue to watch for updates to the collection.

DataRetrievalWatcher watcher = new DataRetrievalWatcher<>();
watcher.addListener(this);
messagingService.retrieveActiveConversations(watcher);

Creating a conversation

First, create new Conversation and then call the start() method of your Conversation object. Then you can add a participant to Conversation by specifying a valid extension and domain.

Conversation newConversation = messagingService.createConversation();
newConversation.start(new MessagingCompletionHandler() {
    @Override
    public void onSuccess() {
    newConversation.addParticipantAddresses(addresses,
        new AddParticipantAddressesCompletionHandler() {
            @Override
            public void onSuccess(List list) {
                Log.d(LOG_TAG, "addParticipantAddresses - onSuccess");
            }

            @Override
            public void onError(MessagingException e) {
                Log.e(LOG_TAG, "Failed to add participant address", error);
            }
        });
    }

    @Override
    public void onError(MessagingException e) {
        // Update UI elements that new conversation was not started
    }
});

Message Capabilities

These capabilities exist on the Client SDK Message object:

Capability Conditions Required API to check the capability
Update Body The Message is in the draft or error state. getUpdateBodyCapability
Update InReplyTo The Message is in the draft or error state. getUpdateInReplyToCapability
Update DoNotForward The Message is in the draft or error state. getUpdateDoNotForwardCapability
Update Importance The Message is in the draft or error state. getUpdateImportanceCapability
Create Attachment The Message is in the draft or error state. getCreateAttachmentCapability
Send The Client is connected to the messaging server. The Message is in the draft or error state. getSendCapability
MarkAsRead The Client is connected to the messaging server. The messaging server supports marking messages as read. The Message is published. getMarkAsReadCapability
Remove The Message is in the draft or error state. getRemoveCapability

Creating a message

Once Conversation has been created successfully, new Message can be created and sent in the scope of Conversation.

Message message = newConversation.createMessage();

message.setBodyAndReportTyping(newMessage, new MessagingCompletionHandler() {
    @Override
    public void onSuccess() {
        message.send(new MessagingCompletionHandler() {
        @Override
            public void onSuccess() {
                Log.d(LOG_TAG, "sending new Message: " + message.getBody() + 
                " is Success");
            }

            @Override
            public void onError(MessagingException error) {
                Log.e(LOG_TAG, "Send message failed due to " +
                error.getMessage());
            }
        });
    }

    @Override
    public void onError(MessagingException error) {
        Log.e(LOG_TAG, "Create message failed due to" + error.getMessage());
    }
});

Receive messages

If new Message has been received in the scope of existing Conversation your application will be notified via onConversationMessagesAdded(). The content of received Message should be added to active Conversation.

@Override
public void onConversationMessagesAdded(Conversation conversation, 
List messages) {
    for (Message message: messages) {
        mMessages.add(message);

        // Display received message on UI
    }
}

When your application receives the onNumberOfConversationsWithUnreadContentSinceLastAccessChanged() callback, you need to retrieve all active conversations via the retrieveActiveConversations() method to update the list of current conversations. This callback is called to report that the number of conversations with unread content has changed since the last accessed time. Only new content since the last time when Conversation was accessed, will be flagged.

@Override
public void onNumberOfConversationsWithUnreadContentSinceLastAccessChanged
    (MessagingService messagingService, int i) {
        messagingService.retrieveActiveConversations(watcher);
    }

Marking as read

To mark selected Message as read use the markAsRead() method of the Message object.

if (message.getMarkAsReadCapability().isAllowed()) {
    message.markAsRead();
}

You can also mark all content in Conversation as read using the markAllContentAsRead() method.

if (conversation.getMarkAllContentAsReadCapability().isAllowed()) {
    conversation.markAllContentAsRead(new MessagingCompletionHandler() {
        @Override
        public void onSuccess() {
            Log.d(LOG_TAG, "Successfully marked all content as read");
        }

        @Override
        public void onError(MessagingException error) {
            Log.e(LOG_TAG, "Failure marking all content as read due to " 
                + error.getProtocolErrorReason());
        }
    });
}   

Attachment Capabilities

These capabilities exist on the Client SDK Attachment object:

Capability Conditions Required API to check the capability
Update Name The Attachment is in the draft or error state. getUpdateNameCapability
Update IsThumbnail The Attachment is in the draft or error state. getUpdateThumbnailCapability
Update IsGeneratedContent The Attachment is in the draft or error state. getUpdateGeneratedContentCapability
Update Location The Attachment is in the draft or error state. getUpdateLocationCapability
Update MIME Type The Attachment is in the draft or error state. getUpdateMimeTypeCapability
Download The Client is connected to the messaging server. The Attachment is in the "ready to download" state. getDownloadCapability
Consume The Attachment is in the "downloaded" or "consumed" state. getConsumeCapability
Remove The Attachment is in the draft or error state. getRemoveCapability

Creating a message with an attachment

Message is a crucial part of Conversation. An important part of Message is also represented as attachments. In order to create new Attachment in the Message object, use the createAttachment() method. You can attach Audio (".m4a"), Video (".mp4") and Pictures (".jpg") to your Message. First, create new Attachment in the Message object via the createAttachment() method and then set desired values (location, name, MIME types, etc.) for this attachment object.

Attachment attachment = draftMessage.createAttachment();

attachment.setLocation(attachmentPath, new MessagingCompletionHandler() {
    @Override
    public void onSuccess() {
        Log.d(LOG_TAG, "Successfully set location to " + location);
    }

    @Override
    public void onError(MessagingException error) {
        Log.e(LOG_TAG, "Failed setting location due to "
            + error.getProtocolErrorReason());
    }
});

attachment.setMimeType(mimeType, new MessagingCompletionHandler() {
    @Override
    public void onSuccess() {
        Log.d(LOG_TAG, "Successfully set mime");
    }

    @Override
    public void onError(MessagingException error) {
        Log.e(LOG_TAG, "Failed setting mime due to " 
            + error.getProtocolErrorReason());
    }
});

attachment.setName(filename, new MessagingCompletionHandler() {
    @Override
    public void onSuccess() {
        Log.d(LOG_TAG, "Successfully set name");
    }

    @Override
    public void onError(MessagingException error) {
        Log.e(LOG_TAG, "Failed setting name due to " 
            + error.getProtocolErrorReason());
    }
});

attachment.setThumbnail(isThumbnail, new MessagingCompletionHandler() {
    @Override
    public void onSuccess() {
        Log.d(LOG_TAG, "Successfully set isThumbnail to " + isThumbnail);
    }

    @Override
    public void onError(MessagingException error) {
        Log.e(LOG_TAG, "Failed setting isThumbnail due to "
            + error.getProtocolErrorReason());
    }
});             

attachment.setGeneratedContent(isGeneratedContent,
    new MessagingCompletionHandler() {
        @Override
        public void onSuccess() {
            Log.d(LOG_TAG, "Successfully set isGeneratedContent to "
                + isGeneratedContent);
        }

    @Override
    public void onError(MessagingException error) {
        Log.e(LOG_TAG, "Failed setting isGenerateContent due to "
            + error.getProtocolErrorReason());
    }
});

To remove Attachment from Message, use the removeAttachment() method. Operation success or failure is reported through the completion handler.

for (Attachment attachment : draftMessage.getAttachments()) {
    draftMessage.removeAttachment(attachment, new MessagingCompletionHandler() {
        Override
        public void onSuccess() {
            Log.d(LOG_TAG, "Attachment removed successfully");
        }

        @Override
        public void onError(MessagingException error) {
            Log.e(LOG_TAG, "Attachment removal failed due to " 
                + error.toString());
        }
    });
}

Now you are ready to send your draft Message using the methods described above in the article.

Downloading an attachment

You can download Attachment from Message by specifying the path to write the file to. To start downloading Attachment asynchronously you can use the download() method.

if (message.hasAttachment()) {
    for (final Attachment attachment : message.getAttachments()) {
        if (!attachment.isThumbnail()) {
            inProgressDownload = attachment.download(file.getAbsolutePath(), 
                new MessagingCompletionHandler() {
                    @Override
                    public void onSuccess() {
                        Log.d(LOG_TAG, "Downloaded attachment");
                        Log.d(LOG_TAG, "Attachment was saved to: " 
                            + attachment.consume());
                        inProgressDownload = null;
                    }

                @Override
                public void onError(MessagingException error) {
                    Log.e(LOG_TAG, "Downloading attachment failed due to "
                        + error.getProtocolErrorReason());
                }
            });
        }
    }
}

The consume() from the example above returns the location of Attachment (or empty string if the location is not available) so that it can be opened by the application. This method has additional effect of changing the status of Attachment to Opened.

You can cancel downloading Attachment as follows:

if (inProgressDownload != null) {
    inProgressAttachmentDownload.cancel();
    Log.d(LOG_TAG, "Cancelled download attachment");
}
else {
    Log.d(LOG_TAG, "No download in progress");
}

Please note that the location of attachments is not stored across user session. Therefore, after logout/login there are no local storage paths and the client needs to download attachments again.