Accelerate your development cycles and improve your first-pass results for compliance testing by using secure, remote access to the DevConnect Avaya Aura Application Enablement Services (AE Services) & Communication Manager Remote Labs.

Using the Avaya Aura; AE Services & Communication Manager Remote Labs, you can create intelligent communication solutions using first and third-party call control capabilities offered through Application Enablement Services, or test innovative phone-based applications. The remote labs provide dedicated access to all AE Services interfaces, including Telephony and System Management Web Services; Device, Media, and Call Control (DMCC) APIs; and JTAPI and TSAPI interfaces. Communication Manager access facilitates the development and testing of CTI applications.

In order to accommodate increased demand for remote lab sessions, there are now two AE Services & Communication Manager Remote Labs available.

The two remote labs are identified as below and are identical in terms of the capabilities they extend, as described in section above.

• AE Services & Communication Manager Lab 1 – IP address in subnet 10.10.0.0/26 - VPN Usernames with pattern lab1-0xx.
• AE Services & Communication Manager Lab 5 – IP address in subnet 10.10.1.0/26 – VPN Usernames with pattern lab5-0xx.

Remote Lab #1: Currently the Avaya Aura AE Services & Communication Manager Remote Lab #1 is configured for the following remote accessible Avaya platforms, which are fully configurable:

• Avaya Aura AE Services Release 10.2
• Avaya Aura Communication Manager Release 10.2 including Contact Center Elite 10.2 functionality.

Additionally the following platforms are also made available for more advanced and integrated testing:

• Avaya Aura Session Manager 10.2
• Avaya Aura System Manager 10.2
• Avaya Media Server 10.1.0.176
• Avaya Experience Portal (Avaya Self-service IVR) 7.2.1
• Avaya Proactive Outreach Manager (Avaya POM) 3.1.1
• Avaya Messaging 11.0.0.1901
• The lab contains Avaya Session Border Controller Release 10.1.2.1 for remote SIP endpoint connectivity

Remote Lab #5: Currently the Avaya Aura AE Services & Communication Manager Remote Lab #5 is configured for the following remote accessible Avaya platforms, which are fully configurable:

• Avaya Aura AE Services Release 10.2
• Avaya Aura Communication Manager Release 10.2 including Contact Center Elite 10.2 functionality.

Additionally the following platforms are also made available for more advanced and integrated testing:

• Avaya Aura Session Manager Release 10.2
• Avaya Aura System Manager Release 10.2
• Avaya Media Server 10.1.0.176 and System Layer 10.0.0.15
• Avaya Experience Portal (Avaya Self-service IVR) 7.2.1
• Avaya Proactive Outreach Manager (Avaya POM) 3.1.1
• Avaya Messaging 11.0 SP2
• The lab contains Avaya Session Border Controller Release 10.1.2.1-84-23872 for remote SIP endpoint connectivity.

You will be able to perform application testing from either of the labs. You will need to identify and remember which one of the two remote labs you are using only in the following scenario:

During a remote lab session, you have the option to modify the configuration of the system to meet your particular needs and may have taken a configuration back-up. If you intend to continue the testing in your future remote lab sessions by restoring your custom configuration back-up, you must remember and subsequently specifically request the particular remote lab (Lab 1 or Lab 5) that you used when the configuration back-up was taken. For your future sessions, you will need to request that particular remote lab by indicating a specific lab preference by selecting appropriate field in the remote lab reservation form.

Restoring back-up of one lab in other will make the lab non-functional. e.g. Configuration back-up taken from Lab 1 must not be restored on Lab 5 and vice-versa. Recovery will take nearly an hour of time. Please work carefully to avoid this mistake. Recovery instructions are in the Avaya Aura AE Services & Communication Manager Remote Labs Instruction Manual.

Lab time is scheduled in 12-hour sessions 24 hours per day, 7 days per week. Sessions begin at both 8 am and 8 pm Eastern Time.

DevConnect Technology Partners and Enhanced-level Members can schedule one 12-hour session per calendar week, with no monthly limitation. Base-level Registered Members (non-fee paying members) can schedule one 12-hour session per calendar week, with a maximum of two 12-hour sessions per calendar month. Please note that failure to follow these limits will result in your company being blocked from reserving time on the Remote Labs.

The session limit is for both remote labs combined.

To request access to the Avaya Aura AE Services & Communication Manager Remote Lab, complete the AE Services & Communication Manager Remote Lab Access Request form at least three (3) business days before the desired remote lab access date.

Before you can use either of the Remote Lab, you should download the appropriate Remote Labs Instruction Manual and read it in its entirety. This document contains all the information required to access the Remote Labs, including:

• How to download and install the VPN client.
• How to reserve Remote Lab timeslots.
• How to log in to the Remote Lab.
• How to configure your applications for the Remote Lab environment.

• Avaya Aura AE Services & Communication Manager Remote Labs (Lab 1) Instruction Manual - Issue 6.3 (January 2024) (PDF)
• Avaya Aura AE Services & Communication Manager Remote Labs (Lab 5) Instruction Manual - Issue 6.3 (February 2024) (PDF)
• Avaya Softphones Installation and Configuration – Issue 1.2 (June 2023) (PDF)

The Avaya Aura AE Services & Communication Manager Remote Labs requires a secure VPN connection to get through the remote lab firewall. The following VPN connection is supported:

• OpenVPN Client: for all users.

Instructions for downloading and configuring the VPN client are included in the Avaya Aura AE Services & Communication Manager Remote Lab Instruction Manual.